COVID -19 UPDATE 2ND JULY 2020

After careful consideration and discussions in practice we wanted to let our clients know that although many businesses and industry sectors are able to relax their lockdown rules, as yet it is not safe to do so in our veterinary practice.

As of next week, we will be able to offer vet appointments for clients that request them but clients will still not be able to enter the practice themselves.

Over the last few months we have been providing an emergency and urgent care service only, we are now in a position to offer routine appointments but there may be a delay in routine appointments as social distancing and team segregation is impacting on the number of clients we can see in a day.

Our front door remains locked. Please only arrive at the surgery if you have a pre booked appointment. All clients need to come to the back of the practice and ring us to let us know when they arrive

We are sorry for any inconvenience this is causing but we cannot safely expand our service any more yet. Safety of our team and clients is so important.

In order to protect our team, we will be splitting the day up. The phones will be through from 8.15-7.45 pm Monday – Friday and 9.15-12.45 on Saturdays.The phones will not be answered on Sunday’s. They will be diverted to the out of hours provider, whilst we have our pre booked vaccination clinic.

Monday to Friday

8.30-4.00pm Poorly patient and routine appointments

4.00-8pm Vaccination Appointments.

Saturday 9.15-1pm Poorly patients appointments

Sunday 10 – 12 noon Vaccination Appointments.

These appointments will all be adopting the social distancing guidelines so owners will not be able to come in to the practice with their pets. We will collect them from the car park at the back of the surgery.


🐶 We are now able to neuter pets if they meet the high priority criteria. This includes young cats who are going outside or mixed sex pairings of young dogs, cats and rabbits. Please contact the surgery if you would like to discuss this further.


🐹  The vaccination appointments are booked into one of our specific vaccination clinics, currently running in the evenings and Sunday mornings. These appointments are booked in advance. There is a COVID-19 protocol in place that is issued to all clients prior to the appointments.


🐱 Do not arrive at the surgery without prior arrangement. Our door is locked. We cannot let clients into the surgery at the moment.


🐶 if you need us in an emergency call 01706 225300, If for any reason we do not answer contact Armac who provide our out of hours service on 0161 764 4618


🐰repeat prescriptions for long term medication. Please email in your requests where ever possible to info@shuttleworthvets.co.uk. Due to interruptions in our delivery system please plan for these to take about a week to turn around. The prescriptions will need to be paid for over the phone and then a no contact collection arranged from our bubble building near our car park.


🐱 flea and worm products can be ordered as normal. We will need to take payment over the phone and arrange a no contact collection. We are able to post medication out but it has to go recorded. We now have a contactless collection point from a building near the car park – our collection bubble.

 
🐱 we are now able to offer video and telephone consultations with the vet when appropriate.


🐶 Pet Care Plan 6 month vet checks are having to be temporarily stopped, as soon as we are back to normal all clients will be offered them again.

Stay safe anyone and once again, thank you for your patience and understanding.

For non emergency enquiries please email info@shuttleworthvets.co.uk or ask us via Facebook. We aim to reply as soon as possible but it may take upto 48 hours

Claire Ormerod- Practice Manager, BSc(Hons) & RVN 02.07.2020