COVID -9 Septmeber 2020

After further consideration and discussions in practice we wanted to let our clients know that although many businesses and industry sectors are able to relax their lockdown rules, as yet it is not safe or practical to do so in our veterinary practice

Our front door remains locked. Please only arrive at the surgery if you have a pre booked appointment. All clients need to come to the back of the practice and ring us to let us know when they arrive

Clients are still not able to enter the veterinary practice to accompany their pets into the practice for their appointments. This is due to the fact there would be such close contact between the vet and the client. We ask you to park in the car park at the back of the practice and ring to let us know you are here. We will then collect your pet from you.

The vet will need to be able to ring and discuss your pets case so please bring your mobile and make sure we hare the correct details on our computer system.

Payments are being taken over the phone and where ever possible car payments are preferred


We now have a new collection system for your medication. We will text to let you know your medication is ready to collect. We ask that you ring to make the payment in advance. When you come to collect your medication, come to the front door and ring us. We are now able to let one client in at any one time to collect your medication. We will release the door to let you in. There may be a delay in being let in to collect your medication at busy times.

A face mask must be worn to enter the practice and no one with covid symptoms is allowed to enter the practice.


🐹  The vaccination appointments are booked in advance. There is a COVID-19 protocol in place that is issued to all clients prior to the appointments.


🐱 Do not arrive at the surgery without prior arrangement. Our door is locked. We cannot let clients into the surgery at the moment.


🐶 if you need us in an emergency call 01706 225300, If for any reason we do not answer contact Armac who provide our out of hours service on 0161 764 4618


🐰repeat prescriptions for long term medication. Please email in your requests where ever possible to info@shuttleworthvets.co.uk. Due to interruptions in our delivery system please plan for these to take about a week to turn around. The prescriptions will need to be paid for over the phone.


🐱 flea and worm products can be ordered as normal. We will need to take payment over the phone. We are able to post medication out but it has to go recorded.

 
🐱 we are now able to offer video and telephone consultations with the vet when appropriate.


🐶 Pet Care Plan 6 month vet checks are up and running again

Stay safe anyone and once again, thank you for your patience and understanding.

For non emergency enquiries please email info@shuttleworthvets.co.uk or ask us via Facebook. We aim to reply as soon as possible but it may take upto 48 hours

Claire Ormerod- Practice Manager, BSc(Hons) & RVN 02.07.2020