COVID -5th Jan 2021
Due to the Prime Minister’s announcement on 5th Jan we are awaiting further clarification from the RCVS on what services we are able to offer. We will update you as soon as we receive this information.
Whilst we wait for this guidance to come through, we ask that everyone continues to follow our Covid-19 Safe Protocol. We will be continuing to offer our services continuing to abide by the RCVS with some minor adjustments until further notice.
If you have an appointment booked please attend as normal. If you would prefer to cancel, please let us know as soon as possible so we can offer that appointment slot to another client.We remain open to see poorly patients
We are delaying Pet Care Plan 6 month checks until further notice going forwards.
Vaccinations will be continuing, please ring to discuss your circumstances.
Until further clarification comes through we will only be able to neuter pets that are a high priority, again please contact us to discuss this further.
Our appointments will remain contactless and we ask clients to wear masks and observe social distancing when outside the practice. Stay safe and as always thank you for understanding.
Our front door remains locked. Please only arrive at the surgery if you have a pre booked appointment. All clients need to come to the back of the practice and ring us to let us know when they arrive
Clients are still not able to enter the veterinary practice to accompany their pets into the practice for their appointments. This is due to the fact there would be such close contact between the vet and the client. We ask you to park in the car park at the back of the practice and ring to let us know you are here. We will then collect your pet from you.
The vet will need to be able to ring and discuss your pets case so please bring your mobile and make sure we hare the correct details on our computer system.
Payments are being taken over the phone and where ever possible car payments are preferred
We now have a new collection system for your medication. We will text to let you know your medication is ready to collect. We ask that you ring to make the payment in advance. When you come to collect your medication, come to the front door and ring us. We are now able to let one client in at any one time to collect your medication. We will release the door to let you in. There may be a delay in being let in to collect your medication at busy times.
A face mask must be worn to enter the practice and no one with covid symptoms is allowed to enter the practice.
🐹 The vaccination appointments are booked in advance. There is a COVID-19 protocol in place that is issued to all clients prior to the appointments.
🐱 Do not arrive at the surgery without prior arrangement. Our door is locked. We cannot let clients into the surgery at the moment.
🐶 if you need us in an emergency call 01706 225300, If for any reason we do not answer contact Armac who provide our out of hours service on 0161 764 4618
🐰repeat prescriptions for long term medication. Please email in your requests where ever possible to email@example.com. Due to interruptions in our delivery system please plan for these to take about a week to turn around. The prescriptions will need to be paid for over the phone.
🐱 flea and worm products can be ordered as normal. We will need to take payment over the phone. We are able to post medication out but it has to go recorded.
🐱 we are now able to offer video and telephone consultations with the vet when appropriate.
🐶 Pet Care Plan 6 month vet checks are delayed until further notice
Stay safe anyone and once again, thank you for your patience and understanding.
For non emergency enquiries please email firstname.lastname@example.org or ask us via Facebook. We aim to reply as soon as possible but it may take upto 48 hours
Claire Ormerod- Practice Manager, BSc(Hons) & RVN 05.01.2021