COVID-19 Update 15.5.2020

We have had some further guidance from our governing body the RCVS – Royal College of Veterinary Surgeons along with the British Veterinary Association and are now able to put out more guidelines for our clients.

https://animalowners.rcvs.org.uk/help-and-advice/

We are able to remain open for our clients but have to follow strict rules. These are for everyone’s safety. The number of clients seen face to face should be kept to absolute minimum and veterinary teams must insist on strict social distancing measures at all times.

We are now able to offer vaccination appointments along with urgent and emergency care. Please ring the surgery to discuss in more detail.

Below I have detailed the most frequently asked question and answers. Please take time to read them. If your question is not answered but is not an emergency please email us on info@shuttleworthvets.co.uk or ask us on Facebook. We will aim to reply within 48 hours.

🐶 Our opening time’s are currently 8.15am – 3.45pm Monday to Friday and 9.15-12.45 Saturday. This may change at short notice.


🐶 We are running vaccine appointments with a separate team. These are arranged in advance, currently running in the evenings and Sunday mornings.


🐱 We are able to offer limited neutering’ s for high risk groups such as young cats who are going outdoors or mixed sexed pairings of young dogs,cats and rabbits. Please ring us to discuss this in more detail.

🐱Do not arrive at the surgery without prior arrangement. Our door is locked. We cannot let people in without a COVID 19 risk assessment and series of questions being answered over the phone first of all

🐰if you need us in an emergency call 01706 225300, If for any reason we do not answer contact Armac who provide our out of hours service on 0161 764 4618

🐶repeat prescriptions for long term medication. Please email in your requests where ever possible to info@shuttleworthvets.co.uk. Due to interruptions in our delivery system please plan for these to take about a week to turn around. The prescriptions will need to be paid for over the phone and then a no contact collection arranged.

🐱flea and worm products. If you have run out and feel that your pet is high risk for re infestation please email in your requests. These will also potentially take a week to dispense. We will need to take payment over the phone and arrange a no contact collection. Please factor in that we have been advised against all but essential travel now so link with another journey. We may be able to offer postal options at the start of next week. This will depend on staff levels both with us and the post office.

🐹 we are now able to offer video and telephone consultations with the vet when appropriate.

🐰Pet Care Plan 6 month vet checks are having to be temporarily stopped, as soon as we are back to normal all clients will be offered them again.

Stay safe anyone and once again, thank you for your patience and understanding.

For non emergency enquiries please email info@shuttleworthvets.co.uk or ask us via Facebook. We aim to reply as soon as possible but it may take upto 48 hours

Claire Ormerod- Practice Manager, BSc(Hons) & RVN 04.05.2020